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Regional Sales Directors

Medsphere® is seeking an enthusiastic, creative and seasoned healthcare information technology sales professional to join the Medsphere team as a Regional Sales Director. The position of Regional Sales Director reports to the Vice President of Sales and Marketing and is responsible for identifying, qualifying and selling Medsphere's OpenVista® electronic health record products to new name hospital and clinic clients. The Regional Sales Director is also responsible for the following key sales activities: territory management (including pipeline maintenance and territory analysis), initiating and maintaining internal and external client relationships and maintaining up-to-date knowledge of competitors. Medsphere is seeking a sales professional with experience in: large healthcare technology sales ($1,000,000+ average sale); long sales cycles (1+ years); technology knowledge; strategic and tactical sales planning skills; selling at high levels (CIO, CFO level); and exceeding large quotas ($6,000,000+). Territories in the south central and eastern United States are available.

Qualifications

  • Bachelor's degree
  • Experience and successful sales track record with healthcare IT vendor required
  • Ability to travel extensively (50%+)

 

Physician Executive

Medsphere is seeking a talented and professional Physician Executive for a high visibility position with the primary focus on increasing market share and physician adoption of the OpenVista® electronic health record (EHR) in hospitals and ambulatory clinics. This position will report to the Senior Vice President of Sales and Marketing and will be responsible for presenting and demonstrating the physician-focused applications to prospective clients, current customers and the consulting community; will develop appropriate presentations to compliment the application demonstrations by illustrating the feature and benefit relationships, and explaining complex systems concepts; will provide professional consulting services to clients to assist them in furthering the use of Open Vista in their respective business environments; and serve as a liaison between Sales and Marketing and the VP of Product Management by providing feedback for the strategic development of the product line roadmap.

Qualifications

  • Doctor of Medicine (M.D.) degree
  • Current Medical license
  • Minimum of five years of health care clinical practice experience
  • Significant experience using the VistA electronic health record and/or leading commercial brand EHR systems
  • In-depth knowledge of electronic medical record systems
  • Excellent oral and written communication skills
  • Ability to travel as required by business conditions

 

Clinical Requirements Analyst

Medsphere is seeking an experienced clinical requirements analyst to join the Medsphere team as a Clinical Requirements Analyst for the nursing and physician documentation modules. The position of the Clinical Requirements Analyst reports to the Clinical Systems Product Manager and is based in the corporate office in Aliso Viejo, California (Orange County). This individual is responsible for defining functional requirement specifications using an agile approach to requirements gathering, documenting and refining for the applications that will be used by clinical staff in Medsphere's OpenVista®'s Clinical suite of products including:

  • Vital signs, intake and output, worklists
  • Nursing and MD Progress Notes
  • Consults
  • Order Management/Results Reporting
  • Patient Education
  • CPOE, BCMA
  • And, others as they evolve

In this position, you will be charged to facilitate and collaborate with the product team to develop requirements, user stories and use cases and, in addition, validate system design for future product releases. Requirements will be focused on solving business problems and needs in the clinical environment with an emphasis on promoting support for sound clinical decision making and standards of care.

Excellent communication and written skills are required as this position will need to work closely with product management, engineering, quality assurance, customers and prospects to define the detailed needs for streamlined clinical workflow automation. Collaboration with documentation and training staff will need to occur to drive value focused documentation and training materials. In addition, this position will be responsible for review of functional test scripts and working closely with quality assurance on defect correction priority setting.

Qualifications

  • Experience writing requirements for clinical information systems
  • Nursing or Medical experience in acute care environments
  • Experience with workflow analysis and software tools to support design
  • Ability to problem solve and assess user needs to translate into functional requirements
  • Understanding of software development practices
  • Excellent communication skills - both written and verbal
  • Knowledge of Open Source strategy a plus
  • Ability to travel to customer and non customer sites (10-15%)
  • Must be based in Aliso Viejo (Orange County), California office

 

Support Analyst

Work in a support role to provide telephone and online support within the client infrastructure regarding the Medsphere applications and services. The position will be field based and require nights and weekends availability. Minimal travel is also required.

Responsibilities

  • Monitors and answers the Medpshere Support telephone and e-mail
  • Enters the appropriate information concerning issues in the support call tracking database
  • Evaluates all technical issues and, if required, refers them to the appropriate application specialist or development personnel
  • Refers policy issues to the Lead Support Analyst for clarification and/or escalation to management
  • Refers change request issues to the Lead Support Analyst for escalation to management
  • Monitors client databases to ensure stability and integrity of the system
  • Resolves customer issues using proven troubleshooting techniques
  • Provides customer with the resolution of the issue(s) and obtains closure of the call
  • Escalates unattainable solutions to the Lead Support Analyst for resolution and/or escalation
  • Provides appropriate reports to management
  • Performs other duties as required

Qualifications

  • Two years related experience or equivalent combination of education and experience
  • Knowledge of policies, practices, issues, priorities, and concerns of internal and external customers
  • Must be able to communicate clearly, concisely, and appropriately within a wide range of audiences
  • Limited knowledge of the overall OpenVista system, including operating systems and its software applications (VPN, NOIS, ADTFiler, HL7, Kernel, FileMan, CPRS, Lab, Pharmacy, Radiology, Imaging, Dietetics, etc.)
  • Ability to establish priorities, work independently, and proceed with objectives without supervision
  • Ability to handle and resolve recurring problems

 

Health/Patient Information Management Consultant

This is a contractor position in a rapidly growing healthcare information technology company. This position requires HIMS/PIMS VistA experience. The successful candidate will drive the methodology of and all activities related to the effective implementation of the OpenVista Health Information Management (HIM) and Patient Information Management (PIM) applications in a variety of healthcare settings. Responsibilities include close coordination with the Medsphere Project Manager and other clinical consultants responsible for implementing the OpenVista Electronic Health Record for healthcare facilities. This position reports to the Vice President of Implementation Services.

Description of Duties

  • Assessment
    • Participate in all client HIM/PIM assessment activities including conducting an on-site assessment, analyzing assessment activities as they relate to the implementation of OpenVista, reporting analysis in a written document and reviewing report findings with client department and executive teams.
    • Actively participate in examination and acquisition of the client's current information, work flow analysis and incorporation of information into the overall HIM/PIM implementation, process design and application configuration.
    • Advise on equipment and software needs in coordination with implementation projects.
    • Create logical and innovative solutions to complex problems.
  • Implementation
    • Lead and consult in all aspects of the HIM/PIM applications implementation including planning, design, build, migrating data into OpenVista, testing, and successful transition to customer support team. This may include developing and suggesting specific proposals for modifying current standing operating procedures.
    • Utilize industry standard best practice methodologies for implementation, including incorporation of business and clinical workflow processes.
    • Assist with other applications on an as needed basis.
    • Keep up-to-date with technical and industry sector developments.
  • Training
    • Use industry best practices and standards in the development of an OpenVista HIM/PIM Training Program, including curriculum design, course content development, training materials development, and evaluation.
    • Utilize a train-the-trainer approach to train clients.
    • Develop proficiency standards for the HIM/PIM applications.
  • Testing and Closing
    • Participate in testing schedule development, creation of testing tools, testing and close-out phase of each implementation site.
    • Conduct NFS testing with client Nutrition Leads, coordinate and follow-up on problem resolution, and document activities related to site/project close-out of the NFS application.
  • Client Support
    • Enable customer to be self sufficient in supporting HIM/PIM applications post go live.
    • Consult with OpenVista Support Team on HIM/PIM advanced support calls.
  • Product Development
    • Contribute product knowledge, practical experience and customer feedback into development of new and/or enhanced application features and functions, ensuring technical compatibility and user satisfaction.
    • Work closely with the Product Management and Engineering teams to ensure appropriate transfer of knowledge and incorporation of business and clinical workflows into new product developments and documents.
  • Other Duties
    • Additional responsibilities as assigned to most effectively accomplish and improve OpenVista implementations to achieve customer satisfaction.
    • Function as an integral part of both the HIM/PIM and implementation teams through regular meetings and conference calls.
    • Assist with hiring, training, and management of full-time and/or contracted regionalized Medsphere implementations and support teams.
    • Assist the Sales team in responding to requests for proposals and customer demonstrations of HIM/PIM functionality.
  • Travel
    • Annual travel is estimated at 70% for this position.

Minimum Qualifications

  • Education and experience
    • 5 or more years experience in implementing HIM (Medical Records) systems.
    • Prefer experience implementing and interfacing PIM (Registration) systems.
    • Prefer experience managing HIM/PIM VistA applications.
    • Good understanding of project management theory
    • Proficiency in Microsoft Office products required
    • Experience in documentation, training, and information technology support.
  • Knowledge, abilities, and skills
    • A creative and innovative team player with the proven ability to build good relationships with internal and external customers, diplomacy, flexibility, and a passion for work
    • Excellent interpersonal and customer service skills.
    • Ability to effectively communicate both orally and in writing.
    • Pro-active in attaining goals and objectives with a self-starter disposition.
    • Ability to work independently from remote locations.
    • Ability to analyze, comprehend and apply information data.
    • Ability to coordinate work activity and manage time effectively.

 

Pharmacy Requirements Analyst

Medsphere® is seeking a pharmacy requirements analyst to join the Medsphere team as a Requirements Analyst for the medication services modules. The position of the Pharmacy Requirements Analyst reports to the Pharmacy Product Manager and is based in the corporate office in Aliso Viejo, California (Orange County). This individual is responsible for defining functional requirement specifications using an agile approach to requirements gathering, documenting and refining for the applications that will be used by pharmacy staff in Medsphere's OpenVista®'s Pharmacy suite of products including:

  • Inpatient and Outpatient Pharmacy
  • Adverse reaction checking
  • eMAR
  • BCMA
  • Pricing-Billing POD
  • And, others as they evolve

In this position, you will be charged to facilitate and collaborate with the product team to develop requirements, user stories and use cases and, in addition, validate system design for future product releases. Requirements will be focused on solving business problems and needs in the clinical environment with an emphasis on promoting support for sound clinical decision making and standards of care.

Excellent communication and written skills are required as this position will need to work closely with product management, engineering, quality assurance, customers and prospects to define the detailed needs for streamlined clinical workflow automation. Collaboration with documentation and training staff will need to occur to drive value focused documentation and training materials. In addition, this position will be responsible for review of functional test scripts and working closely with quality assurance on defect correction priority setting.

Qualifications

  • Experience writing requirements for medication services automation systems
  • Exposure to pharmacy workflow automation in acute care environments
  • Experience with workflow analysis and software tools to support design
  • Ability to problem solve and assess user needs to translate into functional requirements
  • Understanding of software development practices
  • Excellent communication skills - both written and verbal
  • Knowledge of VistA Pharmacy or CPRS a plus
  • Ability to travel to customer and non customer sites (10-15%)
  • Must be based in Aliso Viejo (Orange County), California office

 

Clinical Systems Product Manager

Medsphere® is seeking an enthusiastic, creative and seasoned product management Nurse or Physician to join the Medsphere team as a Clinical Systems Product Manager. The position of Product Manager reports to the Vice President of Product Management and is responsible for driving our strategies for support of Medsphere's OpenVista®'s Clinical Information System suite of products including:

  • Vital signs, intake and output, worklists
  • Nursing and MD Progress Notes
  • Consults
  • Order Management/Results Reporting
  • Patient Education
  • CPOE, BCMA
  • And, others as they evolve

Medsphere offers an extended open-source version of the proven Veteran's Health Administration's VistA clinical automation products newly branded as OpenVista. With a interdisciplinary approach to a cross encounter patient record for inpatient and outpatient services, Medsphere has been able to provide enhanced value and affordability to the electronic health record.

In this position, you will be charged with defining and guiding the development of a complete clinical automation system from existing ideas, both external and internal, and develop new ideas into products based on your industry experience and ongoing contact with customers, prospects, senior management, industry analysis, staff and the market as a whole. You must enjoy spending time in the market to understand its problems and find innovative solutions for the broader market. Initial focus will be in leading a through an agile project management approach to deliver new product modules while balancing, prioritizing and defining requirements for enhancements to the existing system.

Excellent communication and written skills are required as this position will need to work closely with executive management, engineering, project management, quality assurance, customers and requirements analysts to facilitate and drive the product roadmap and whole product definition. Close work with engineering on requirements definition to drive streamlined workflow and innovation will be important. In addition, you will need to work with marketing communications to define go to market strategies by defining product positioning, key benefits and target customer sets. You will serve as the internal and external evangelist for your product offerings working with sales and key customers on important sales opportunities.

Qualifications

  • Registered Nurse or Medical Doctor where there are at least two years experience in product management for a software company's clinical systems product line
  • Experience and successful product management track record with healthcare IT vendor required
  • Experience with product marketing a plus
  • Knowledge of Open Source strategy a plus
  • Ability to travel to customer and non customer sites, trade shows, conferences and events (10-15%)
  • Must be based in Aliso Viejo (Orange County), California office

 

Java Developer

A fast-growing, healthcare software company seeks an experienced Java Developer. This Developer will be responsible for new and continued development and optimization of healthcare-centric applications and services. Medsphere Systems Corporation, a leader in healthcare information technology, seeks an experienced and creative Java Developer to work with senior architects, development teams and product management on new and existing software development projects. The successful candidate will work within our server/infrastructure team and be responsible for furthering the design, development, testing, and maintenance of Medsphere applications and services. A qualified candidate will have a thorough grounding in computer science with direct experience developing in Java, C#, or C/C++. Java experience is required.

Qualifications

  • 5+ years of programming experience, prefer some healthcare development background
  • Strong Java development skills. Experience developing in C#, C++, or C a plus
  • Thorough grounding in object oriented design principles and design patterns
  • Bachelor's Degree in Computer Science or related field
  • Strong message-oriented development skills (e.g., JMS, MSMQ, TCP/IP, Web Services, etc.)
  • Agile development background (understanding of methodology, terms, and process)
  • Demonstrated teamwork and flexibility in previous work assignments
  • Experience working closely with QA, Documentation, and Technical Support
  • Strong communication skills with both technical and non-technical personnel
  • Demonstrated analytic and problem solving skills
  • Candidates must be organized, detail oriented, and professional

Desired Qualifications

  • Experience with healthcare specific applications & technologies (HL7, FDB, Medical coding, etc.)
  • Experience with web app development (both back-ends and user interfaces) is highly desirable
  • Some .NET development experience is a plus
  • Previous experience in a startup, post-startup or small company environment is highly desired
  • Foundation in Data Structures and Database server development
  • Experience in performance analysis and tuning of application server and database internals
  • MUMPS development knowledge is a plus, but not required

 

Systems Analyst

Medsphere Systems Corporation seeks an experienced Systems Analyst with a breath of expertise and skills. This role requires a broad base of experience in computer systems, hardware, software and networking. A significant portion of the job will be focused on research/development, integration/packaging and testing of multi-system solutions. The candidate should have direct experience developing integration plans, deploying systems, and transitioning maintenance duties to operational staff (documentation and knowledge transfer).

The successful candidate will be expected to deliver projects with accuracy, timeliness and within budget. The Systems Analyst will work with Client Services, Product Management, Development and Software Quality Assurance to schedule, track, maintain and support product development projects. This position reports to the Director of Development, Private Sector.

Responsibilities

  • Architecture: Work to develop hardware and software solutions based on a broad range of technologies, focusing on the functional and operational requirements developed with Product Management. Projects will include hardware specifications, software integration, configuration and automation and interfacing via industry standard protocols
  • Integration: Drawing on experience of both open and proprietary software packages, the successful candidate will be responsible for developing integrated solutions, using diverse software and technologies, driven by contractual and market requirements
  • Testing: Act as advisor to the Quality Assurance group in developing and executing test plans to fully vet proposed solutions using staging environments or if necessary at customer facilities
  • Packaging: Assist Product Management, Quality Assurance, Documentation and Release Management in packaging a solution for deployment at customer sites
  • Advise Technical Project Managers (in the Client Services group) with prospect and customer facing technical communication, provide go-live support to Client Services during implementations, transition support of solutions to operational and support staff

Qualifications

  • Willingness to research and learn new software packages, technology and toolsets
  • Linux and Windows experience
  • Technology generalist with a breadth of skills and experience (hardware, software, networking)
  • Knowledge of open source software, methodologies and licensing
  • Ability to develop and specify tools for integration or automation tasks
  • Ability to cooperate, communicate and work with team, supervisors and external contacts
  • Demonstrated ability to successfully handle multiple demands and to work independently
  • Strong communication skills with both technical and non-technical personnel
  • Demonstrated analytic and problem solving skills
  • Candidates must be organized, detail oriented, and professional

Desirable, but not required

  • Experience with HL7 messaging protocols and interface development
  • Experience with VistA or RPMS technology and tools (FileMan, TaskMan, KIDS, etc.)
  • Experience in other healthcare software products and development is a plus
  • Familiarity with Scrum (or other agile) development methodologies is a plus

 

Clinical Consultant

Medsphere Systems Corporation is recruiting a seasoned clinician to serve as a Clinical Consultant involved in the implementation, training, and support of the OpenVista enterprise electronic health record system. The Clinical Consultant candidate should possess expert knowledge of and significant experience in nursing care, electronic health record, bar code medication administration, general healthcare operations, and regulatory environment of modern healthcare organizations. This knowledge and expertise is utilized in the comprehensive implementation approach of an electronic health record. Particular skills and experience in the clinical transformation process required for successful adoption of information technology is useful. The Clinical Consultant will report directly to the Vice President, Implementation Services.

Summary of essential job functions

  • Deployment
    • Participate in on-site Enterprise Assessments in order to incorporate clinical transformation policy and procedure requirements into the standardized Medsphere implementation methodology.
    • Assist with the planning, development, and coordination of customer implementation plans with particular emphasis on nursing processes, including workflow and bar code medication administration, in coordination with Medsphere project managers.
  • Training
    • Participate in all aspects of customer training, including program development designed specifically to train and educate nursing staff on optimal use of OpenVista EHR.
  • Support
    • Support sales process as needed, including helping clients comprehend the product capacity, process of product implementation, and potential for clinical transformation.
    • Promotes improved healthcare outcomes through correct utilization of information technology’s ability to measure, monitor, and report back improved outcomes.

Requirements

  • Strong preference for Registered Nurse.
  • Vista experience is preferred.
  • Minimum 3 years experience implementing clinical documentation, CPOE, and bar code medication administration.
  • Knowledge of nursing practice in complex healthcare systems across the continuum of care.
  • Skill in oral and written presentation including the skill to address in diverse executive, management, and team related meetings.
  • Willingness to travel frequently to customer sites to perform work.
  • Ability to prioritize and organize multiple tasks with ease.
  • Track record of providing consistently excellent customer service.

 

Project Manager

A fast-growing, healthcare software company based in Aliso Viejo seeks an experienced Project Manager to implement national contracts under the direction of the Program Management Office in the Client Services organization. The Project Manager will be responsible for schedule and budget management for implementation of the EHR. This poised professional should be an organized, proactive multi-tasker who is experienced managing a large professional team in a rapidly changing environment. The ideal candidate is a seasoned project management professional with experience in hospital system implementation and can create a highly collaborative environment utilizing excellent communication and presentation skills. The successful candidate will be a liaison between the Medsphere team at all levels and the hospital representatives for the project. Annual travel is estimated at 70%.

Responsibilities

  • Effective team building to promote efficient and effective project management output.
  • Provide leadership in developing and implementing project management goals and procedures.
  • Ensure schedule. Budget and client satisfaction goals are being consistently met for each project.
  • Provide executive management with status updates on the progress of contracted work and report any issues with mitigation plans.
  • Communicate and provide status updates to the customer regarding project progress to ensure contractual obligations are being fulfilled.

Qualifications

  • The candidate should be have 5+ years of healthcare project management experience including formal training in project management or certification (PMP);
  • Specific project management experience with an electronic health record is preferred. Experience with the VistA electronic health record highly desired.
  • Sufficient experience over the full range of knowledge areas to manage projects within PMI standards.
  • Demonstrated ability to successfully handle multiple demands and short deadlines; experience in resolving conflicts and dealing with shifting priorities;
  • Demonstrated technical and professional skills in the area of project management including: excellent verbal and written communication skills.
  • Candidate must demonstrate proper judgment and decision making skills, working independently, requiring little supervision;
  • Candidate must possess well developed analytic skills, be organized, detail oriented, and professional.
  • Developed proficiency in Word, Excel, PowerPoint, Microsoft Project, and Adobe Acrobat.

 

Clinician Quality Audit Specialist

Support Medsphere Systems Corporation's Quality Assurance team to ensure electronic healthcare record system applications meet quality control standards. Perform all duties in accordance with Medsphere Systems Corporation company policies and procedures and conformance testing of the applications against affected state and federal health regulations.

Essential duties and responsibilities

  • Determine feasibility of creating test plans and test cases against written clinical workflow and business requirements and functional specifications.
  • Create clinical software test plans and author test cases based on risk assessment and requirements prioritization.
  • Execute test plans in conformance to the organization's QA process, methodologies, and choice of tools.
  • Conduct integration, functional acceptance, and regression testing using black box or white box testing approach as necessary.
  • Collaborate with development and subject matter experts to have defects and product ease-of-use issues addressed.
  • Support User Acceptance Testing efforts prior to release to Production.
  • Perform quality audits and inspections to identify and build in continuous process improvement opportunities within the software development life cycle.
  • Routinely inform functional and project managers by providing audit reports indicating the results of inspection and product stability including recommendations concerning the release of the product.
  • Manage project tasks, schedules, scope change and deadlines to eliminate constraints and ensure that company needs are met.

Essential knowledge & skills

  • Excellent written and verbal communication skills
  • Excellent analysis and trouble-shooting skills
  • Expert working knowledge of testing healthcare record system application.
  • Excellent working knowledge of quality assurance methodologies
  • Understanding of the clinical workflow environment in acute care clinical settings
  • Proficient working knowledge of integration, functional acceptance, and regression testing.
  • Proficient working knowledge of automated testing tools, change management tracking, and source/version control systems.
  • Ability to conduct effective informational interviews of both internal and external customers by constructively listening and interpreting user needs
  • Ability to schedule, track and report on all aspects of a project
  • Deadline oriented
  • Self-motivated
  • Ability to manage several tasks simultaneously
  • Ability to quickly learn new applications/systems
  • Working knowledge of healthcare policies, procedures, and guidelines
  • Ability to work flexible hours.

Education and/or experience

  • Certification or College Training in the area of Nursing
  • Minimum 1+ years experience testing healthcare system application or corresponding experience as a nurse, clinician or dietician
  • Working knowledge of Veterans Health Information Systems and Technology Architecture (VistA), Medsphere's OpenVista product, or any other healthcare electronic record systems a plus
  • Automation experience a plus
  • Familiarity with CMMI, Six Sigma methodologies a plus
  • Proficiency in Configuration Management methodologies a plus

Machines, office equipment & software

  • Windows, Linux, Macintosh
  • Microsoft Word, Excel, Visio and MS Project
  • Adobe Acrobat
  • Source Forge
  • Other testing software and bug tracking tools as needed

 

About Medsphere Systems Corporation

Medsphere® is the leading commercial provider of open source technology for the healthcare industry. The company is revolutionizing healthcare by delivering commercially supported software based on the proven VistA electronic health record developed by the Department of Veterans Affairs. Under the brand name of OpenVista®, Medsphere offers a portfolio of products and professional services for hospitals, clinics and integrated delivery networks. The company addresses the capital constraints of the healthcare industry through an innovative subscription-based pricing model. Medsphere's experienced team of healthcare technology professionals and unique suite of rapid implementation tools deliver unprecedented time to value recognition.

For more information, e-mail careers@medsphere.com