HIM / PIM Consultant; Systems Analyst
This HIM / PIM Consultant and System Analyst manages implementation planning, data acquisition and deployment for the OpenVista HIM / PIM solution. This position reports to the Director of Professional Services. Annual travel is estimated at 70 percent.
Responsibilities
- Contribute product knowledge, practical experience and customer feedback to development of new HIM / PIM product features and functions.
- Work closely with development team to ensure appropriate transfer of knowledge and incorporation of business and clinical workflows into new product solutions.
- Manage OpenVista HIM / PIM solution deployment process, including response to customer proposals, functional sales demonstrations, implementation planning and methodology development by phase, and successful transition to customer support; assist with other application solutions as needed.
- Utilize industry standard best practice implementation methodologies, including incorporation of business and clinical workflow processes.
- Use industry best practices and standards in the development of OpenVista HIM / PIM training program, including curriculum, content and collateral; develop proficiency standards for the creation of OpenVista certification program.
- Participate in OpenVista support operations, including planning and creation of the OpenVista Solution Center.
- Develop support processes, policies and procedures, including HIM / PIM escalation procedures.
- Assist with hiring, training and management of contractor and/or regional implementation teams; full-time and selected partner teams; and full-time, centralized support team.
- Perform additional responsibilities as mutually agreed upon to effectively and successfully accomplish OpenVista implementations and other assigned tasks / responsibilities.
Qualifications
Education and Experience
- Minimum of 5 years experience with successful team participation and/or management
- Registered Health Information Administrator / Technician (RHIA / RHIT) with experience in HIM / PIM project implementation / management, documentation, training, and support; consultants with extensive Patient Information Management implementation experience will be considered.
Knowledge, Abilities and Skills
- A creative and innovative team player with the proven ability to build good relationships with internal and external contacts / customers
- Diplomacy, flexibility, and a passion for service
- Proficiency with software applications that support management responsibilities
- Effective project management skills with strong, detail-oriented follow-through
- Broad knowledge of organizational communications theories and techniques
- An initiator, proactive in attaining goals and objectives
- A well-rounded professional with defined capabilities:
- Work independently, coordinate work activity and interact effectively with people
- Communicate effectively, both orally and in writing; excellent presentation skills
- Structure activities and guidance for others to provide effective task performance standards
- Analyze, comprehend and apply information / data in professional manner
- Provide leadership to accomplish organizational goals and objectives
- Manage complex and difficult situations and personalities as they arise
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