Medsphere Commercial

Implementation Training Specialist (EPM/EHR)

Position Summary

The Implementation Training Specialist, under the general direction of the Implementation Director, will work with project managers to provide individual and group training for electronic practice management (EPM) and electronic health record (EHR) software. The training specialist’s primary responsibility is to assist in facilitating, developing, designing and conducting EPM and EHR training.

Primary Responsibilities

  • Provide training and limited support for EPM and EHR software at ambulatory clinic offices in varied training settings (train-the-trainer, one-on-one, and group).
  • Coordinate with project manager and client stakeholders to establish schedules, track progress against the schedule, and modify the schedule when necessary depending on the ability and success of new users.
  • Analyze current clinical information workflow processes managed through the EPM and/or EHR related to patients, clinicians, and other practice staff.
  • Develop an expert-level or super-user understanding of EPM and EHR applications and modules for training and limited support purposes.
  • Assist client with set-up decisions based on application and industry knowledge.
  • Develop supporting materials, including but not limited to presentations, hand-outs, training aids, paper and web-based systems documentation.
  • Participate in the design of application improvements and new products.
  • Maintain high levels of satisfaction while clearly managing client expectations.
  • Comply with internal processes and contribute toward lessons learned.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Assist with special projects in coordination with other teams.

Minimum Qualifications

  • Three (3) years of experience with software and implementation training for EPM and/or EHR software
  • Knowledge of policies, practices, issues and priorities for ambulatory clinical systems and staff
  • Experience with Medicare programs, e.g. MU, PQRS, MACRA/MIPS
  • Demonstrated knowledge of computer system software and hardware components, e.g., MS Office, Windows OS, dual screen projection
  • Ability to learn new software applications and processes quickly
  • Demonstrated ability to facilitate adult learning
  • Demonstrated ability to develop clear and presentable documentation
  • Bachelors or associates degree preferred
  • Willing to travel occasionally, as needed
  • Excellent communication skills, both written and spoken
  • Ability to establish priorities, work both independently and in a team-oriented, collaborative environment

This position is in Medsphere’s Mayfield Heights (Cleveland), OH, and Chesterfield (St Louis), MO, office locations.

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