Good Service Desk operations enables improved tracking and efficiency. If you have poor policies in place, the foundation of your service data could be compromised. Defining ticket tracking policies ensures standardized and effective issue tracking

Earlier this year, we published an infographic that provides insight into the strategies that we, at Phoenix, employ in order to maintain excellent activity tracking. This week, we’re republishing this infographic for our subscribers who may have missed the original publication.

Download the full infographic and share it with your Service Desk staff to inform your organization’s activity tracking policies.