Phoenix offers it all … affordable 24 x 7 x 365 on-shore service desk expertise, ITIL standards, specialized clinical support, real time reporting metrics, and happy hospital users.
Fast, knowledgeable IT support has become a daunting, needlessly expensive challenge for many hospitals. Our #1 rated onshore healthcare service desk meets that challenge, often costing 20 to 30 percent less than comparable solutions.
Phoenix has been a valued partner for many years and we are pleased to continue our relationship. With the complicated issues facing our Health System, Phoenix provides the continuity, dependability and cost predictability that our organization relies upon. Phoenix has been responsive to our needs and continues to provide value to our organization.
Do away with the perpetual burdens of staffing the service desk, providing ongoing training, supporting disparate systems, and correcting low performance. Phoenix provides hospitals with seamless, round-the-clock support available for what you’re spending now or even less.
Phoenix Health Systems’ expert, US-based healthcare service desk team averages 30 seconds or less in answering calls and has the fastest first call resolution in the industry. We manage all aspects of incident reporting from initial greeting through issue resolution. Your users simply dial a hospital extension and we answer at once. From our state-of-the-art Service Center in suburban Dallas, our seasoned analysts apply standardized workflow methods with a personalized touch, and they refresh their knowledge continuously, so you can have confidence in the outcome.
Phoenix service desk capabilities include clinical service desk support for all major EHRs. These specialized agents typically have clinical experience, and they receive comprehensive and frequent training on every clinical system they support.
Our team respects the unique urgency and potential impact of their clinical support responsibilities. After all, a simple answer to a physician’s ‘how to’ question may significantly affect patient care; a quickly resolved application outage may help ensure patient safety. Our analysts rapidly provide knowledgeable and concerned responses to questions posed by users of EHRs and other clinical systems.
Phoenix can provide you with either 24/7 full-time service desk support OR we can integrate with your onsite staff for superb off-hours support. With advanced infrastructure and application monitoring tools, our support analysts can often anticipate problems before your users call. Calls are documented to enhance the knowledge base that is leveraged to assist in future calls.
When you bundle with other solutions, you get just one partner to help you succeed and the efficiency of integrated solutions. From hospitals to physician practices, Medsphere is your go-to resource for all healthcare IT needs.
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