Fast, knowledgeable IT support has become a daunting, needlessly expensive challenge for many hospitals. Our #1 rated onshore healthcare service desk meets that challenge, often costing 20 to 30 percent less than comparable solutions.

Do away with the perpetual burdens of staffing the service desk, providing ongoing training, supporting disparate systems, and correcting low performance. Phoenix provides hospitals with seamless, round-the-clock support available for what you’re spending now or even less.

Phoenix Health Systems’ expert, US-based healthcare service desk team averages 30 seconds or less in answering calls and has the fastest first call resolution in the industry. We manage all aspects of incident reporting from initial greeting through issue resolution. Your users simply dial a hospital extension and we answer at once. From our state-of-the-art Service Center in suburban Dallas, our seasoned analysts apply standardized workflow methods with a personalized touch, and they refresh their knowledge continuously, so you can have confidence in the outcome.