Fast, knowledgeable IT support has become a daunting and needlessly expensive challenge for many hospitals. Our #1 rated onshore healthcare service desk meets that challenge, often costing 20 to 30 percent less than comparable alternatives. Phoenix offers it all … affordable 24 x 7 x 365 service desk expertise, ITIL standards, specialized clinical support, real time reporting metrics, and happy hospital users.
Meeting Specific Needs
Whether IT outsourcing is full or partial, we manage every client’s staff and technology as if they were our own. Phoenix provides both discrete services—IT infrastructure, service desk, a dedicated CIO—and complete IT department functions. Our services are available both onsite and from our Richardson, Texas-based Leveraged Service Center.
Stress Free Upgrade
Phoenix knows that managing existing legacy systems is a key obligation of any hospital IT department during the transition to a new EHR. The move from your legacy system to new technology must be seamless and uninterrupted. Patient care and overall hospital operations cannot be compromised and federal HIPAA and JCAHO compliance must remain consistent before, during and after the new implementation.
Building a comprehensive HIT strategy that meets the needs of today and still facilitates your hospital’s goals for tomorrow is a complex challenge. Your strategic team should capitalize on its internal IT expertise, but may need the breadth of industry and technical knowledge only available through a strong consulting partner. We offer senior-level expertise gained from hundreds of hospital IT consulting experiences and governed by our commitment to ensuring our hospital clients are prepared for the future.
Meet Your Deadlines
How IT projects are designed, planned and managed can make or break their success. Typically, systems vendors come in, install their software and leave, with little focus on process changes, training and overall ROI. They expect you to take it from there. Our senior project leaders — flexible, nimble and knowledgeable — will exceed your expectations and make the software work for you, on your terms.
To succeed, healthcare enterprises must ensure compliance with all federal and state regulations, including HIPAA Privacy and Security, and HITECH. As the healthcare industry moves through the stages of Meaningful Use, patient information will be shared increasingly across geographic, organizational, and IT vendor boundaries, often through mobile devices. This evolution adds significant new security and privacy risks that require innovative new strategies to effectively secure information. Phoenix ensures that your organization is secure and compliant.
Scalable & Robust
Our services include infrastructure design and implementation, cloud and remote hosting, network management (voice and data), desktop/server management, and 24/7 service desk support. Our number one goal is to ensure patient safety and user satisfaction by providing rapid onsite response times and minimizing equipment downtime.
Every hospital must pursue process-related and other operational improvements to achieve better clinical outcomes and financial ROI from their IT systems. Working with hospital staff, Phoenix incorporates professional systems assessment and optimization project planning, design, and oversight to overcome workflow inefficiencies, better continuity of care and revenue cycle outcomes, improve technology and, ultimately, yield a greater ROI.