Data.

Today, hospitals of almost every size should have a dedicated Service Desk that is standardized and structured to build its value through ongoing data collection and analysis. A data-driven Service Desk can create a more productive work environment for both IT service providers and their customers throughout the hospital. 

As a company that prides itself on our outsourced hospital Service Desk support, we hold ourselves to a high standard of performance. Diligently enforcing ITIL standards, we have honed our methods for Service Desk optimization and performance tracking.

These methods are rooted in quality data.

With the increased use of healthcare technologies, the demand for Service Desk support is rapidly growing. That’s why we recently published a guide that provides guidance on the use of data to optimize and improve your hospital Service Desk operations.

The guide covers the following strategies:

• Ticket Management Policies
• Activity Tracking
• Analyzing Hospital IT Trends
• Building a Knowledge Base
• Top KPIs to Monitor

Download the guide, “Data Driven Service Desk” for in-depth tips on the implementation of proven data collection and analysis strategies.