2024 Real World Testing: PCG Patient Portal

GENERAL INFORMATION

Developer Name: Micro-Office Systems

Plan Report ID Number: 20231027mos

Product Name(s): PCG

Version Number(s): 3,5

Product List (CHPL) ID(s): 15.02.05.1983.MICR.01.01.0.211229

ONC-ACB Certification ID: 15.02.05.1983.MICR.01.01.0.211229

Developer Real World Testing Page URL:

https://www.medsphere.com/certifications/RealWorldTesting/PCG

JUSTIFICATION FOR REAL WORLD TESTING APPROACH

While Micro-Office Systems PCG is used in both ambulatory and inpatient settings, the application functions the same in both settings. We will sample users across both settings to obtain our results. 

Electronic exchange of information for Patient Engagement

Micro-Office Systems Patient Portal has developed functionality to enable patients to view, download and transmit electronic health information. The best practice workflow will allow us to test the utilization of this feature as well as the how the patients are transmitting the data. This plan addresses the criteria involving the Consolidated Clinical Documentation Architecture (C-CDA) 170.315e(1) View, download, and transmit to 3rd party,

STANDARDS UPDATES (INCLUDING STANDARDS VERSION ADVANCEMENT PROCESS (SVAP) AND UNITED STATES CORE DATA FOR INTEROPERABILITY (USCDI))

This product utilizes all standards associated with the 2015 Cures Update methods.

Standard (and version)	USCDI v1
Updated certification criteria and associated product	e1
CHPL Product Number	15.02.05.1983.MICR.01.01.0.211229
Method used for standard update	CURES update
Date of ONC ACB notification	12/12/2022
Date of customer notification (SVAP only)	Not Applicable
Conformance measure	Measure 1, e1
USCDI updated certification criteria (and USCDI version)	e1, USCDI v1

MEASURES USED IN OVERALL APPROACH

The following outlines our measures that have been identified to best demonstrate how our product is in and maintains conformance to for 170.315e(1) View, download, and transmit to 3rd party.

Electronic exchange of information for Patient Engagement

Measure 1 (Care Coordination Exchange Thresholds and Mechanisms)

As part of the Real World Testing requirements for 170.315e(1) View, download, and transmit to 3rd party, this measure will assess the utilization of downloading and transmitting CCD-A documents.

Certification Criteria	Associated Criteria	Relied Upon Software
170.315(e)(1) View, download and transmit	Download ambulatory summary or inpatient summary using CCD Template	N/A
	Transmit to third party

Rationale: The system gives the patient the ability to view, download and transmit their CCD-A document. Once the patient views and downloads, the system offers the ability to transmit the document. We feel that reviewing the frequency of utilization will best represent utilization of the download and transmit features. By producing analytics on these results, we feel it will also help us identify those providers with low thresholds to reach out to them and provide them logic as to how to increase utilization.

Test Approach: Data from system logs will be extracted to analyze the success rates of download and transmission as well as a numeric representation of how many times these actions were performed. Transmission errors will be tracked and trended over time.

Expected Outcome: It is expected that patients will be able to share their information using the transmission methods provided with no limitations. The success/failure of the events will be logged and reviewed over time.

Care Setting(s)

While Micro-Office Systems PCG is used in both ambulatory and inpatient settings, the application functions the same in both settings. We will gather data from both settings to obtain our results. 

SCHEDULE OF KEY MILESTONES

Key Milestone	Date/Timeframe
Begin collection of data laid out by plan	March 2024
Data Collection and Review	Quarterly
End of Real World Testing for all measures.	December, 2024
Final data review and analytics, create results report	January 2025
Submit Real World Testing Results Report to ACB	January 2025

ATTESTATION

This Real World Testing plan is complete with all required elements, including measures that address all certification criteria and care settings. All information in this plan is up to date and fully addresses the health IT developer’s Real World Testing requirements.